Answering players' time requests

For clubs: when a player asks for a time that is not on the schedule, the request arrives under Bookings → Time requests. Each request carries up to 5 options, from best to worst, and the list can be filtered by Pending, Approved, Declined or Withdrawn.

Approve

• With Approve you pick the option and the court (only active courts for the same sport). Create booking makes the booking like any other club booking, at the club's price for that player, and the player is notified.
• If that length is over the maximum for the player's customer type, you see a warning, but you can still create it.
• If the player edited the request while you had the page open, the approval is refused with “The player changed this request after the page loaded”: no booking is created and nothing is charged. Reload to see the new options and approve again. The player can edit or withdraw their request while it is pending.
• If someone else on the team already answered it, or the player withdrew it, you see “This request has already been answered or withdrawn”.

Decline

• Decline notifies the player. The reason is optional (up to 300 characters) and the player reads it exactly as you write it.
• Anyone on the club team with access to Bookings can answer.