Voiding a sale at the club's till: the rules

Payments

For clubs: voiding a till sale takes the charge off the books. These are the rules for doing it and what is undone along with the sale.

Who can void and when

With Void on the sale you need the permission to void sales and you must write a reason. It is kept word for word in the audit log, with your name and the time.
A sale can only be voided within 24 hours of being rung up. For an older one, issue a refund.
If the sale's shift has already been closed, only the club owner can void it.

Packs and intro offers: the unused balance is taken back and the intro offer can be sold again. If it has been used, upgraded or shared by link, it can't be voided.
Classes collected at the till: a one-off collection makes the seat owed again. For a seat sold at the till, first remove the player from the class and then void; a monthly collection can't be voided while the seat is still active.
A private lesson paid together with its booking: the lesson becomes owed at the front desk again.
A membership freeze fee: cancel the freeze first if it hasn't started; a freeze that has already started can't be voided.