How to request a refund

If a match is cancelled or never fills, your payment is refunded or converted to credit balance, depending on how you paid.

• Card payment: the refund goes straight back to your card. It can take several business days to show up, depending on your bank.
• OXXO or SPEI payment: since those payments can't be reversed directly, the amount is given to you as credit balance inside the app, which you can use on your next booking.

You can check the status of your payments and refunds under Profile → My payments. If you think a refund is missing, open a support ticket from your profile and tell us what happened.