Trust
Your reliability, explained point by point
You see your score from 0 to 100, what raises it, what lowers it and when each strike stops counting. That way open matches fill up with people who actually show up.
How it works
Your score, with its reasons
You start at 80. Every match played adds points; not showing up, canceling late or a conduct strike subtract. You see each reason with its points.
Strikes wear off on their own
Each strike loses weight little by little and stops counting after 180 days. And every match you play afterward helps you recover sooner.
Fair play, anonymous
After the match you rate the people who played with you: clean or with some issue with line calls, attitude or punctuality. Nobody knows who rated.
The organizer can ask for a minimum
In an open match, the organizer can ask for a reliability of 60 or 75 to join. It doesn't apply to people the organizer invites.
Matches with people who show up
No black boxes
Every point has a visible reason and a date when it stops counting.
Fair to newcomers
With fewer than three matches you're "New": nobody judges you for not having a history.
Fair play with a big enough sample
Your fair play is only shown with at least 5 ratings from 3 different people, so one bad afternoon doesn't define you.
Appeals that get an answer
If a strike wasn't yours, you appeal it with your explanation and the club reviews it. If they approve it, the strike is forgiven; either way, we let you know.
Your reliability
- Score
- 86 · Good
- Matches played
- +14
- Late cancellation
- −8
- Fair play
- Clean
Each strike loses weight until it stops counting after 180 days.
Good to know
The score looks at the last 180 days, and the organizer's cancellations don't count against you. Apart from the score, three active strikes keep you from joining open matches for 14 days. Fair play can't be appealed and is only shown when there's a big enough sample. If an appeal is rejected, you can appeal that strike again after 30 days.
Frequently asked questions
- How much does each strike subtract?
- Not showing up subtracts 30 points, canceling late 12 and a conduct strike 40. Each one loses weight little by little until it stops counting after 180 days.
- When can I rate fair play?
- From when the match starts and up to 7 days afterward. If you change your mind, your new rating replaces the previous one.
- Who decides an appeal?
- The club that issued the strike or in whose match it happened. Some cases go to the MeetAndPlay team for review.
More ways to play
- Best times to playWhen each club is quiet and when it's full, and how many players at your level play there.
- Trial classOne class to meet the coach and the group before you enroll.
- Several courts at once2 to 4 courts, or several hours in a row, in a single booking.
- Club communityQuestions with a chosen answer and game posts that clear themselves.
- Clear rules at every clubEach club's policies in plain words, exactly as they are applied.
- Clear pricesA breakdown of what you pay, the same at checkout and on your receipt.
Get picked for showing up
Open your record in the app and see what adds to and subtracts from your score.