Memberships
Membership in numbers: let every member see the value
A member who doesn't know what their membership is worth is a member who doesn't renew. We show them what they saved month by month, and show you who is cooling off and what to do about it.
How it works
Members see their month
In their membership, month by month over the last six: what their discounts, included passes, plan credit and free guests were worth against what they pay, and how many days they came.
They get their recap
In the first days of each month, anyone who played the month before gets «Last month your membership saved you…» in the app.
You see members at risk
«Members at risk» scores every active member: whether they stopped coming, come less, get little from their plan, owe a payment, said they're leaving or renew soon.
One action per member
Each member comes with a single suggestion: recover the payment, win them back, offer a pause, suggest another plan, call before renewal or remind them of their benefits.
Keeping costs less than winning
«This suits you better…»
If another plan at the club would have worked out better for how they play, the member sees it. A plan that fits is a plan that renews.
A reminder in one tap
Send the suggested action from the list, as an in-app notification. At most one per member per month, so nobody gets tired of it.
No false alarms
A member of less than two weeks doesn't count as inactive, and paused memberships don't make the list.
Sorted by urgency
High, medium or low risk, with the days since their last visit and the days until renewal.
Members at risk
- Mariana R. · 34 days away
- Win her back
- Jorge P. · renews in 6 days
- Call him
- Lucía G. · low value
- Suggest a plan
- Average saved this month
- $1,180
Names and figures made up for the example.
Good to know
None of this charges, changes or cancels a membership: the club reminds and the member decides. The reminder goes out as an app notification and inbox entry, not WhatsApp. The monthly recap only reaches those who played the month before. The figures come from what happened at your club: bookings, recorded check-ins and wallet movements.
Frequently asked questions
- What exactly does the member see?
- For each of the last six months: what their benefits were worth against their fee, the days they came and, where it applies, which other club plan would have suited them better.
- How does the list decide who's at risk?
- It adds up signals: days without coming, coming less than before, low value from the plan, overdue payments, notice of leaving and an upcoming renewal. The total gives high, medium or low risk.
- Can I send several reminders?
- One per member per month. The list tells you when you can send the next one.
More for your club
- Today at the clubOne list of what your team has pending right now, by area and by urgency.
- City League for clubsPairs from across the city play their league matches on your courts.
- Social nights with ticketsMember price, online tickets, waitlist and notices to attendees.
- Club financesBreak-even point, monthly comparison and deposit check.
- Your club online in an hourReadiness score, suggested prices and your first week.
- Club walletTop-ups with a bonus, a clear balance for players and your liability up to date.
Let your members renew on their own
Tell us how many members you have and how renewals are going.