Club policies
Clear rules: you know what happens before you cancel
Every club has a policy page written from its real settings. What you read is exactly what the app applies when you cancel, leave a match or it rains.
How it works
Open "Club policies"
From the club's page, or from the cancellation note at checkout, you reach all its rules on one page.
Read the rules in plain words
Cancellation deadlines, late-cancellation fee, no-shows, Open Play, classes, tournaments, events and rain, each in one sentence.
Check your upcoming bookings
You see until what day and time you can cancel each one for free, and the deadline you accepted when booking.
Before leaving, see what happens
When you leave an Open Play session, the app shows you what would happen if you left now before you confirm.
No fine print
Written from the real rules
The text comes from the settings the app enforces, not from a PDF nobody updates.
What you accepted is honored
If the club changes a rule, your existing bookings keep the cancellation deadline you accepted when booking.
Changes in plain sight
The page shows the club's recent policy changes, with their dates.
A fair margin
Each club can give a grace period after paying to cancel without a fee, and the page says so.
Policies · Example Club
- Free cancellation
- Up to 24 h before
- Late cancellation
- 50% fee
- Grace period
- 1 h after paying
- Rain
- Reschedule at no cost
Your booking keeps the deadline you accepted.
Good to know
Each club sets its own rules; this page only explains them as the app applies them. The late-cancellation grace period runs from 0 to 24 hours. We show your next 10 bookings at that club and the 12 most recent changes. If the club blocked cancelling from the app, the page tells you and sends you to the front desk.
Frequently asked questions
- What if the club changes its policy after I booked?
- Your booking keeps the cancellation deadline you accepted when booking. The new rule applies to later bookings.
- Where do I see how much I get back if I cancel?
- In your booking, before you confirm the cancellation. The policy page also tells you until when it's free.
- Does every club have this page?
- Yes, every club in the app. If a club hasn't set a rule, the page doesn't make one up.
More ways to play
- Clear pricesA breakdown of what you pay, the same at checkout and on your receipt.
- Your account, secureDevices, sign-in history and a security check-up.
- Tennis and pickleballSingles, serving side and each sport's own set rules.
- Tournament formatsConsolation, minimum matches and ties explained.
- In-depth statsYour sets, where you play best, who you win with and what moved your level.
- My trainingYour practice, your weekly goal and drills from coaches.
Book knowing the rules
Find your club and check its policies before booking.